Autosmic Portal

Streamlining Healthcare Operations with AUTOSMIC RPA

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Introduction:

Healthcare organizations face a unique set of challenges when it comes to managing operations. From managing electronic health records and scheduling appointments to processing insurance claims, there is a constant flow of administrative tasks that need to be completed efficiently and accurately. However, these tasks can be time-consuming, error-prone, and costly, leading to inefficiencies and frustration for both healthcare providers and patients. Fortunately, there is a solution: Robotic Process Automation (RPA).

HealthCare Automation

Solution:

RPA is a technology that enables organizations to automate repetitive, rule-based tasks that are typically performed by humans. By using software “robots” to perform these tasks, RPA can significantly improve efficiency and reduce the risk of errors. Here are just a few examples of how RPA can solve operational challenges in the healthcare industry:

  • Electronic health records: RPA can quickly and accurately enter data into electronic health record systems, eliminating the need for manual data entry and the risk of errors. This can improve the accuracy of patient records and reduce the time required to maintain them.
  • Appointment scheduling: RPA can automate the appointment scheduling process, including checking for availability, sending reminders to patients, and updating schedules. This can improve the efficiency of the scheduling process and reduce the risk of errors.
  • Insurance claims processing: RPA can automate the entire insurance claims process, including extracting data from claims, verifying the information, and routing the claims for approval. This can significantly reduce the time and effort required to process claims and improve accuracy.

Conclusion:

In summary, RPA can be a powerful tool for solving operational challenges in the healthcare industry. By automating repetitive, rule-based tasks, RPA can free up healthcare providers to focus on patient care and improve the overall patient experience. If you’re looking for a way to streamline your operations and improve efficiency, consider implementing RPA in your organization.

OCR – A Necessary Evil?

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How paper-work started

Many businesses interact with their end customer or partner or other business entities over several different communication channels. The oldest one was snail mail where people would mail their paperwork, then we got the phone system, later came email and the web. However the paper that once existed has not gone away. People just found new ways to use the paper to scan and upload over email or scan and upload to a web page.

The Last Mile

There are couple ways to eliminate the paper-work and both rely on electronic means to capture the data from the end user. There is the traditional web portal approach, where a web form captures the data and then there is the messaging/chatbot approach also known as conversational AI. There are some differences in the approach and also some pro/cons (probably a topic for another time)

Why don’t we fix the problem?

Lethargy and a fragmented approach to solutions has created a situation, where OCR (although not perfect) continues to be used overwhelmingly for automaton. Instead of preventing the problem, we exacerbate the problem by letting people continue to scan paper documents into images and then OCR them back (in the process, struggling to find the best OCR technology, which will fix all the legibility issues, the hand written text and so on)

Conclusion

OCR is not going away soon. But the process can be hastened by adopting electronic means of onboarding, for example. Autosmic provides a Multi-Portal which is a multi-tenant portal customizable for different needs and pre-hooked into the RPA infrastructure, so automation is pre-integrated into it. This allows people to focus on the business problem to be solved and not the infrastructure complexity or the plumbing!